frequently asked questions

For 24-Hour Turnaround - Send in the audio file by 5PM EST and get the finished transcript by 5PM EST the following business day (or in compliance with your order request).

For Two-Business Day Turnaround - Send in the audio file by 5PM EST and get the finished transcript by 9AM EST two business days  after the request (or in compliance with your order request).

For Five-Business Day Turnaround - Send in the audio file by 5PM EST and get your finished transcript by 9AM EST on the fifth business day (or in compliance with your request). 

We charge by the recorded hour of voice. E-mail us at windycitytranscription@yahoo.com for a price quote specific to your request.

Yes, if the format is not too complex and the business is regular, we can format it to your requirements. Upon request, our team will be able to answer any formatting questions you might have. 

Yes, time codes can be added to transcripts for an additional charge. 

We accept MP3, M4A,WAV, WMA, MP4, MPEG-4, & DSS, DVD, Micro Cassette Tapes, Mini Cassette Tapes, Standard Cassette Tapes & VHS Tapes

Completed transcripts are delivered in MS Word.

The finished transcripts can be delivered in various ways; including email, via Google Drive, DropBox, OpenText or any other file sharing system you feel comfortable using.  If your team requires a specific form of delivery, please let us know!

In case of any errors or omissions we will correct it free of charge upon notification.

E-Mail us at windycitytranscription@yahoo.com and we will get back to you immediately.

For billing purposes we keep the files for 30 days. We will try to honor your request if received in this 

time frame.

Once the order is placed by the client, we verify the order details in regards to length of audio file, payment terms, etc.  In case of any difference or default, the client is contacted before the transcription process begins.

We have several safeguards to ensure confidentiality.  By using only encrypted e-mail and/or our  proprietary transcription platform, it is virtually impossible for files to be compromised.  We also ensure that the transcript created for you is solely for your purpose and not reused for any other purpose whatsoever.  For many academic institutional research studies, we send you the file and immediately delete the audio file and completed transcript per your request.  We understand the importance of confidentiality.